Friday, November 17, 2017

Chatbots: The Great Equalizer for Small Businesses

Chatbots: The Great Equalizer for Small Businesses
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November 17 — Issue #2540
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Chatbots: The Great Equalizer for Small Businesses
A SPN Exclusive Article by Tina Courtney (c) 2017
"As an industry, we are on the cusp of a new frontier that pairs the power of natural human language with advanced machine intelligence…" – Satya Nadella, CEO of Microsoft

Chatbots are a major topic in technology and business circles today.
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Huge corporations like Microsoft, Spotify, Apple, Google and Facebook are among the many large organizations heavily investing in AI technology like chatbots. Even those you may not consider tech-power players are getting into the AI game.

For instance, Uber acquired two AI startups over the course of 2016. Even brands like Bud Light and Trolli have implemented chatbots via Facebook Messenger; alongside the other 100,000 bots that exist on the chat platform.

In case you're not familiar with this technology, chatbots are essentially an AI-powered messaging application designed to handle a predetermined set of tasks.
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