Alertbox: Service Design | Tree Test: Interpreting the Results

New Articles Service Design 101 Service design improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys. (5 min. to read) Tree Testing: Interpreting the Results Analyze tree-testing results including success, first click, and directness to improve information architecture and navigation labels. (8 min. to read) New Video Design to Match the Medium Avoid a one-size-fits-all approach to UX design. Consider the the strengths and weaknesses of each platform when presenting information. (2 min. video) UX Conference Sydney, Australia: July 23–28 Vancouver, Canada: August 13–18 New York City: September 9–15 Chicago: October 7–13 London: November 11–17 Full event program describing all full-day UX training courses. Deadline to save 10% on Vancouver registration: this Friday, July 14. Online Seminars Building a 2.0: Making Big Changes Without Causing Big Wave (August 24) See list of all online seminars, including on-demand seminars. Copyright © 2017 Nielsen Norman Group, All rights reserved. You're receiving this newsletter because you subscribed at http://www.nngroup.com/articles/subscribe/ Our mailing address is: Nielsen Norman Group 48105 Warm Springs Blvd. Fremont, CA 94539-7498, USA Add us to your address book Is this email not displaying correctly? View it in your browser. unsubscribe from this list | change your subscription email address